OSEK hub

Cancellation and Refund Policy

This page explains the cancellation and refund rules before completing the booking.

Cancellation Policy

What happens when requesting cancellation?

will be deducted 7% and retrieval 93% Who is the informant?

will be deducted 23% and retrieval 77% Who is the informant?

23%

Cancellation is not possible during this period.

Closed

Cancellation is not possible after the activity start time.

Closed

The customer initiates the cancellation request from their bookings page or through customer service.

The system calculates the appropriate rule based on the remaining time before the activity.

Returns are handled according to the merchant's policy and the original payment method.